Utility Account & Bills

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• Paying Your Utility Bill
• How to Close a Utility Account
• Late Payments
• Privacy Policies

How to Open a Utility Account

The City of Eden provides water and wastewater services to the Eden community. Residential and commercial customers also receive curbside garbage pickup services. Your utility account will cover all the City services you receive in one convenient bill.

To open a new utility account, visit our City office in person:

City Hall
120 Paint Rock Street

• Fill out a connect request
• Pay appropriate deposits and connect fees 

​The City of Eden cannot take telephone requests to open new accounts. We will accept connect requests by mail, UPS or FedEx, Email or Fax etc. as long as the following is included with your request:

• Identification (copy of driver's license)
• Appropriate deposits and connect fees
• Completed Service Application
• Phone number

Connects are completed on weekdays only, Monday - Friday between 8:00 a.m. and 4:00 p.m., excluding holidays. 

Deposits

Each and every water meter shall require the following minimum cash deposit:

Residential: $90.00     Connect Fees - $10.00  
Business (Office Type): $90.00     Connect Fees - $10.00
Commercial (Café, Motel, Hospital): $300.00 or average of 6 month usage for the location (whichever is greater).

Paying your Utility Bill

City utility bills are sent out once a month and are due on the 10th of the month following the billing cycle by the close of business. The bill may include charges for water use, wastewater service, and garbage pickup. The bill will give your past meter readings and the new readings, a breakdown of the charges, applicable taxes, the total amount owed and the due date.

Billing Date: 25th

Due Date: 10th of the following month
Disconnection Date: 21st of the following month

You may pay your bill:

• By mail
  • City of Eden
  • PO Box 915 
  • Eden, Texas  76837
• In person during business hours and night drop in door after hours
  • City Hall
  • 120 Paint Rock Street
  • Online  24/7 account info and payments through a secure Online Utility Payment System Credit/Debit card payments only. Pay Utility Bill

How to Close a Utility Account

Utility accounts can be closed by visiting the City Office at 120 Paint Rock Street.

An account can be closed only by the person whose name appears on the account

• Fill out a disconnect request
• Show proper identification

The City will accept disconnect requests by mail, UPS, FedEx or

fax ( 325-869-5075) as long as the following is included with your request:

• Identification (copy of driver's license)
• Address where the utilities will be disconnected
• (Forwarding Address Requested)
• Requested date of disconnection
• Phone number to contact

​Disconnects are not accepted over the telephone. They are completed on weekdays only, Monday - Friday, 8:00 a.m. to 4:00 p.m., excluding holidays.​

Late Payments, Disconnects

Utility customers have 18 days to pay their bill from the date it is issued. If you haven't paid the bill by the 18th day after issuance, you will be sent a disconnect notice, giving the date your utilities will be disconnected unless payment is received. Utilities may be disconnected 28 days after the original bill was sent (see table above under Paying Your Utility Bill).

Fees:

• Penalty Fee for non payment (late) or bad check: $75.00
• Meter re-read-charge at customer request: $10.00
• Meter Tampering: $100.00 per incident
• (turning on meter or tampering with locked meter)
• Returned check charge: additional $30.00

Privacy Policy – Disclosure of Social Security Number

Utility Services

In accordance with HB 1130 the City of Eden, Texas adopts the following policy pertaining to the confidentiality of social security numbers (SSN).

Personal information including an SSN is requested when utility services are initiated. SSNs are maintained in a secure environment by the utility services department. The SSN is used as a means of identification, internal verification or other administrative purposes, and debt collection.

The SSN is confidential and available only to those city employees requiring access to perform their duties. An SSN may be disclosed to other governmental agencies for official purposes and consumer reporting agencies.
City records are disposed of in accordance with the state law, the provisions of the Local Government Code (Texas Library and Archives Commission), and the administrative rules adopted under its authority.

Privacy Policy – Disclosure of Customer Information

Utility Services

In accordance with Texas Utilities Code, Chapter 182, the City of Eden, Texas adopts the following policy pertaining to the Confidentiality of customer’s information in a utility account.

Personal information, which includes information such as name, address, and telephone number, is requested when utility services are initiated and the information is maintained in a secure environment by the Utility Services Department. This will also include the protection of credit card information, by blocking out all but the last four digits of the account number. The information is a means of identification, internal verification for administrative purposes, and debt collection purposes. Social Security Numbers are treated as confidential regardless of whether requested or not.

Confidentiality of personal information can be requested by utility services customers.  Information relating to the amount of utility usage or the amount of the customer’s utility bill, and account history is also protected.  If confidentiality is requested, the information is available to only those city employees needing access to perform their duties.  But, it may be disclosed to other governmental agencies for official purposes, and consumer reporting agencies.

City records are disposed of in accordance with the state law, the provisions of the Local Government Code (Texas Library and Archives Commission), and the administrative rules adopted under its authority. 
Confidentiality of customer information can be requested by completing a “Confidentiality of Personal Information” form available at the Utility Services Department.  A one time administrative fee will be applied to for this service.

Garbage Collection Mandatory as per Section 10 of Garbage and Trash Ordinance.

After-hours Emergency Call

For emergencies, such as a major water leak, call Dispatch at

869-2222